Effective Date: July 3, 2022

Local Mirror and Glass ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our services, or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Property address (when requesting an estimate or service)
• Details about your project or inquiry
• Any other information you choose to provide through our contact forms, email, or phone calls

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Date and time of your visit
• Referring website
• General geographic location based on your IP address

This information helps us improve our website and better understand how visitors use it.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services.

Cookies may be used to:

• Remember your preferences
• Measure website performance
• Analyze visitor behavior
• Improve website functionality
• Help us understand how users interact with our website

You can control or disable cookies through your web browser settings. Please note that disabling cookies may affect certain website features.

Analytics and Website Tools

Google Analytics

We use Google Analytics to collect information about how visitors use our website. Google Analytics collects information such as pages visited, time spent on the site, browser type, and device information. This data helps us improve our website and customer experience.

Google Analytics may use cookies and similar technologies. You can learn more about how Google collects and processes data by visiting:

https://policies.google.com/technologies/partner-sites

You can also opt out of Google Analytics by installing Google's Browser Add-on:

https://tools.google.com/dlpage/gaoptout

Google Search Console

We use Google Search Console to monitor our website's presence in Google Search results, diagnose technical issues, and improve search performance. Search Console primarily provides aggregated website performance data and does not identify individual visitors.

Hotjar

We use Hotjar to better understand how visitors interact with our website. Hotjar may collect information through heatmaps, session recordings, surveys, and feedback tools.

Hotjar helps us identify usability issues and improve the overall user experience. Information collected is generally anonymized or pseudonymized where possible and is not used to personally identify visitors.

You can learn more about Hotjar's privacy practices at:

https://www.hotjar.com/legal/policies/privacy/

You may opt out of Hotjar tracking by following the instructions provided on their website.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries
• Provide estimates and services
• Schedule appointments
• Communicate regarding projects
• Improve our website and customer experience
• Monitor website performance
• Detect and prevent fraud or misuse
• Comply with legal obligations

Information Sharing

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

• Website hosting providers
• Email providers
• Customer relationship management (CRM) systems
• Analytics providers
• Marketing and advertising service providers
• Technology vendors supporting our website

These providers may access your information only as necessary to perform services on our behalf.

We may also disclose information:

• To comply with applicable laws or legal processes
• To protect our legal rights
• To investigate fraud or security issues
• In connection with a business merger, acquisition, or sale

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your information, no method of electronic transmission or storage is completely secure

Therefore, we cannot guarantee absolute security.

California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, you may have the right to:

• Know what personal information we collect
• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request information about how your personal information is used or shared
• Limit the use of certain sensitive personal information, where applicable
• Not be discriminated against for exercising your privacy rights

Because Local Mirror and Glass does not sell personal information, we do not offer a "Do Not Sell or Share My Personal Information" link.

To exercise your privacy rights, please contact us using the information provided below.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is intended for individuals who are at least 13 years old. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon posting the revised Privacy Policy on this page. The "Effective Date" at the top of this page will indicate when the policy was last updated.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please visit our Contact Page.